Starting the 21st I Will Not Be Answering The Phone As Often and Thank God!
Yes it is true Miami Appliance Repair will begin an overdue upgrade. It took me personally 3 years to get to this point on my own. My name is Matt some of you reading this have seen me before in your home fixing your appliances and some of you are reading this for the first time have never met me.
Miami Appliance Repair is run 100% by me, yet there comes a time where things are necessary in order to keep up with the call volume.
We hired a new Tech. Jami as well. It has been like 4 weeks now and so far so good... He is not a 15 year tech but he did go to a tech school and has prior in home experience and he is not affraid to call me for help when needed.
Miami Appliance Repair is also starting a new Dispatch Service on the 21st of March. This means that before 9am and after 5pm we will now be able to take calls for the day or next day!
So many times I am either driving, eating, before or after hours, dealing with a currect customer, on the other line or behind a refrigerator and I cannot answer the call.
This may be the best thing I have ever done and if it gets too nuts I can always hire a 3rd tech to take on more calls.